Our Policies

You can help make your visit to STUDIO J a true delight by following our simple policies.

Cancellations: We work by appointment and reserve the time for you and you only. We understand that at times scheduling adjustments must be made. We ask that you give us at least a 24 hr. notice before canceling to avoid a cancellation fee. No show appointments cost our talented staff money. Guests who no show may be asked to reserve future appointments with a credit card. Please try to arrive on time. Guests more then 15 min. late may be asked to reschedule. Please note that as a courtesy, late appointments will end at the scheduled appointment time.

Children: We are a family friendly salon, however a salon is not a safe place for unsupervised little ones. We ask that children 4 and under are supervised at all times by an adult not receiving service. This ensures a peaceful environment for all of our guests.

Gift certificates: Gift certificates can be purchased at the salon for up to a year after date of purchase.

Returns: Products used no more then 50% can be exchanged or refunded at full value. Tools found defective may be exchanged with a like item within 15 days of purchase with receipt. Any defect found after 15 days will be covered under the manufacturer;s warranty.

Service Policy: Our goal is 100% satisfaction. Sometimes, despite our best efforts, it is not achievable. We try our best to never let our clients leave the salon unhappy, however we honor a 7 day, no nonsense re-do policy. Note that color correction is NEVER covered under this policy because it is never a single process solution.

What Our Clients Say

“I had to have Jan fix my hair because my former stylist ruined it. I was hesitant to even attempt to put highlights in again but once I showed her photos and what I did/didn’t want, she knew exactly what to do!! Same w/my cut. She understood what type of hair I had,my on the go lifestyle, and cut it just right-
I’ve received so many complements already! Highly recommend her!!!”
~ Trisha
“Jacquie is the kind of stylist that you can just tell her to try something new and you don’t ever get nervous because you know she is going to do a fantastic job. I have done a lot of different hair styles over the years, from short, to long, to back to short again, and pretty much everything in between. She always makes me look great!”
~ Jennifer
“I’m so glad I found Cathy! My hair has never been more beautiful. I get compliments all the time! Thank you, Cathy!”
~ Angela